Last updated: 2 July 2026

These Terms of Use explain the rules that apply when you access or use the Windsor Lakes website, online content, booking links, forms, digital services and other online features made available by or on behalf of Windsor Lakes. By continuing to browse or use the website, you agree to these Terms of Use. If you do not agree to them, please do not use the website.

Important: These Terms of Use apply to website use only. Activity bookings, participation, safety rules, waivers, refunds, cancellations, packages, memberships and on-site conduct are governed by the applicable booking terms, activity terms and conditions, Participant Agreement / Activity Waiver, Privacy Policy, Cookie Policy and any site rules or staff instructions that apply to the relevant activity.

1. Who We Are

The website is operated by Liquid Leisure Limited, trading as Windsor Lakes. Liquid Leisure Limited is registered in England and Wales under company number 04519707. Our registered office is Horton Road, Datchet, Berkshire, SL3 9HY.

Windsor Lakes is the wider site brand and may provide website information, booking administration, packages, site services, customer services, check-in support, visitor facilities, food and beverage information, parking information, location information and general site communications. Activities may be provided by related trading brands and Activity Operators, including Splash Kingdom Windsor, Plastic Playground Wake Park and Windsor Open Water Swim.

In these Terms of Use, “we”, “us” and “our” refer to Liquid Leisure Limited trading as Windsor Lakes, and where the context requires, the relevant Windsor Lakes site team, trading brand, Activity Operator or service provider. “You” means the person accessing, browsing or using the website.

2. How to Contact Us

You can contact us about these Terms of Use or the website using the details below:

Windsor Lakes
Horton Road
Datchet
Berkshire
SL3 9HY

Email: info@windsorlakes.co.uk

Website: www.windsorlakes.co.uk

3. Related Terms and Policies

These Terms of Use should be read together with the documents and notices that apply to your use of the website, booking system and services, including:

• our Privacy Policy, which explains how personal data is collected, used, stored and shared;
• our Cookie Policy or cookie notice, which explains how cookies and similar technologies are used;
• the applicable booking terms and conditions for each activity, package, event, membership or service;
• the Participant Agreement / Activity Waiver and risk acknowledgement required before participation;
• any activity rules, safety notices, supervision requirements, site rules or staff instructions that apply to the relevant activity or site area.

If there is any conflict between these Terms of Use and the terms that apply to an activity booking, package, event, membership or participation, the more specific booking, activity, waiver or safety terms will apply to that activity, booking or package.

4. Website Content and General Information

The content on this website is provided for general information only. It may include information about Windsor Lakes, Splash Kingdom Windsor, Plastic Playground Wake Park, Windsor Open Water Swim, Aqua Park sessions, wakeboarding, open water swimming, paddlesports, boat or towable rides, activity packages, facilities, clubhouse services, events, opening times, prices, location, directions, parking, safety requirements, FAQs, booking routes and related services.

Website content is not intended to be professional, medical, legal, safety, coaching or emergency advice. You must not rely on website content as a substitute for reading the full booking terms, safety rules, activity instructions, waiver requirements, signage or staff instructions that apply on the day of your visit.

We may update, remove, correct or change website content at any time without prior notice. Although we aim to keep information accurate and up to date, errors, omissions or outdated information may occur.

5. Bookings, Prices and Availability

The website may include booking links, prices, activity descriptions, schedules, availability information, package information, membership information, event information and links to third-party booking or payment systems.

Prices, session times, opening hours, facilities, activities, packages and availability may change. A booking is only confirmed when it has been accepted through the relevant booking process and any required payment, waiver or confirmation steps have been completed.

Activity participation is always subject to eligibility, safety, weather, water quality, operational conditions, supervision requirements, staff instructions and the applicable activity terms and conditions. Windsor Lakes may provide booking and site services, but the delivery of specific activities may be managed by the relevant Activity Operator.

6. Cookies, Privacy and Online Tracking

Our website and booking systems may use cookies, pixels, analytics tools and similar technologies. Some cookies are essential for the website or booking system to work properly. Non-essential analytics, optimisation or advertising cookies will only be used where the required consent or permission has been obtained through our cookie banner or other consent mechanism.

Please read our Privacy Policy and Cookie Policy or cookie notice for more information about how we collect and use personal data and how you can manage cookie preferences.

7. Acceptable Website Use

You must use the website only for lawful purposes and in a way that does not damage, disrupt, overload, impair or interfere with the website, booking system, servers, security controls or the use of the website by others.

You must not misuse the website by knowingly introducing viruses, malware, logic bombs, malicious code or other harmful material. You must not attempt to gain unauthorised access to the website, booking platform, server, database, payment system, account area or any connected system.

You must not use the website to submit false, misleading, fraudulent, offensive, unlawful, abusive, defamatory, obscene, discriminatory or harmful content, or to impersonate another person.

8. Accounts, Forms and Information You Submit

If you create an account, complete a form, make a booking, sign a waiver, submit an enquiry or provide information through the website or booking system, you must ensure that the information you provide is accurate, complete and not misleading.

You are responsible for keeping any account login details secure and for all activity carried out through your account, unless the activity results from our failure to take reasonable care or from circumstances for which we are legally responsible.

We may refuse, suspend or restrict website, account or booking-system access where we reasonably believe that the website or system has been misused, that information supplied is inaccurate or fraudulent, or that restriction is necessary for safety, security, legal or operational reasons.

9. Minors and Website Use

The website may contain information about activities that have age, height, weight, swimming ability, supervision, waiver or eligibility requirements. These requirements are set out in the relevant activity terms, waiver, FAQs, booking information, safety rules or staff instructions.
Children and young people should use the website and booking system with appropriate involvement from a parent or legal guardian. Where a participant is under 18, a parent or legal guardian must normally complete the booking and waiver process on their behalf.

10. Intellectual Property

The website and its content are owned by or licensed to us unless stated otherwise. This includes text, images, photographs, videos, graphics, branding, logos, layouts, design, downloadable documents, icons, data, software and other materials.

You may view, download or print website content for personal, non-commercial use only. You must not copy, reproduce, modify, republish, upload, post, transmit, distribute, sell, exploit or use website content for commercial purposes without our prior written consent.

Nothing in these Terms of Use transfers any intellectual property rights to you.

11. Trade Marks and Brand Names

Windsor Lakes, Splash Kingdom Windsor, Plastic Playground Wake Park, Windsor Open Water Swim, Liquid Leisure and related names, logos, trading styles or brand elements may be trade marks, trading names or protected brand assets owned by or licensed to us or our related operators.

You must not use any of our names, logos, brand assets or trade marks without our prior written consent, except where permitted by law.

12. Third-Party Links, Embedded Content and Platforms

The website may include links to third-party websites, embedded content, maps, video platforms, booking systems, payment providers, social media platforms or other external services. These links are provided for convenience or functionality only.

We are not responsible for the content, security, availability, privacy practices, cookies, terms or policies of third-party websites or platforms.

Accessing third-party websites or services is at your own discretion and may be subject to their own terms and policies.

A link to a third-party website does not mean that we endorse or approve that website, its operator, products, services or content unless we expressly state otherwise.

13. Website Availability and Security

We do not guarantee that the website, booking links, account areas or online services will always be available, uninterrupted, error-free or free from technical issues. We may suspend, withdraw, restrict or change all or part of the website for maintenance, security, operational, legal or business reasons.

We take reasonable steps to keep the website secure, but we cannot guarantee that it will be free from bugs, viruses, malicious code or security vulnerabilities. You are responsible for using suitable virus protection, device security and browser safeguards when accessing the website.

14. Liability

Nothing in these Terms of Use excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

Subject to the paragraph above, we are not responsible for losses arising from your use of, or inability to use, the website except where caused by our failure to take reasonable care or where liability cannot lawfully be excluded.

We are not responsible for business losses, loss of profit, loss of sales, loss of revenue, loss of business opportunity, business interruption or loss of goodwill arising from use of the website. The website is provided for consumer and visitor use, not for business reliance.

Activity-related risks, safety requirements, participation rules, cancellation rights, refunds and operational restrictions are governed by the relevant activity terms, booking terms, waiver and safety rules rather than these website Terms of Use.

15. User Contributions, Reviews and Social Media

If you submit reviews, comments, images, feedback, social media posts, enquiries or other content to us or tag us online, you must ensure that your contribution is lawful, accurate where it states facts, genuinely held where it states opinions, and does not infringe the rights of any third party.

We may moderate, remove, hide, report or decline to publish user content where we reasonably consider it unlawful, unsafe, misleading, abusive, defamatory, discriminatory, offensive, privacy-invasive, spam, promotional without permission, or otherwise unsuitable.

16. Data Protection

We process personal data in accordance with our Privacy Policy. Our Privacy Policy explains what personal data we collect, why we use it, the lawful bases we rely on, who we share it with, how long we keep it, and the rights you may have under data protection law.

Where the website uses cookies or similar technologies, further information will be provided in our Cookie Policy, cookie notice or cookie banner.

17. Changes to These Terms of Use

We may update these Terms of Use from time to time to reflect changes in our website, services, booking systems, legal requirements or business operations.

The updated version will be made available on the website. Continued use of the website after changes have been published means that you accept the updated Terms of Use.

18. Governing Law and Jurisdiction

These Terms of Use and any dispute or claim arising from or in connection with your use of the website are governed by the laws of England and Wales.

If you are a consumer, you may bring proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also be able to bring proceedings in the courts of the part of the United Kingdom where you live.

Nothing in this clause affects any mandatory legal rights that apply to you.

19. Contact Details

Windsor Lakes
Horton Road
Datchet
Berkshire
SL3 9HY

Email: info@windsorlakes.co.uk

Website: www.windsorlakes.co.uk